Refund and Returns Policy

Overview

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging.

Several types of goods are exempt from being returned. Perishable goods or goods that can be hazardous cannot be returned.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items
Sealed items that have been opened
Rare collectibles (as they are sold due to their physical condition, including the box or timing of the sale.)

For rare collectables, we recommend you pickup the item and inspect it before purchasing it, as once it is delivered, we cannot return it due to the nature of the item.

To complete your return, we require a receipt or proof of purchase.

Warranty Policy

Our warranty covers manufacturer defects, and the duration of the warranty varies based on the item:-

3 Months Warranty
- Cables
- Electronics
1 Week Warranty
- Used Retro Consoles
- Electronic components (Arduinos, Sensors, LCDs..etc)
No Warranty
- Rare Retro Collectables. As they are unique items that can’t be returned, exchanged or refunded. (We recommend picking up the item to inspect it fully before completing the purchase).
- All other items

Our warranty does not cover:-

Water Damage
Drop or mishandling damage
Physical damage
Damage due to improper use of item (overvoltage, shorting, tampering with the device, Mods, Attempts to reprogram a device)
Items that had their warranty seal tampered with

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Bitware Store has the right to charge a 15% restocking fee on any item that is returned. Shipping costs are to be paid by the customer for both deliveries and returns.

If you are approved, then your refund will be processed within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at bitware.store@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Custom Orders

Orders made on a custom basis (parts not usually stocked on our website), are non-refundable. Any advance payments made are kept as non-refundable deposits.

Exchanges

We only replace items if they are defective or damaged due to the manufacturer’s fault.

For Electronic Components, and due to their nature, we will replace the item ONCE subject to us identifying the issue as a manufacturing issue. Electronic Components are extremely reliable and usually don’t break down, however, a simple overvoltage to a component will burn out that component. Therefore, it is assumed that two separate components, burning out twice in a row, is due to user error (wrong code, wrong wiring, overvoltage..etc).

Shipping returns

To return your product, you should contact us via email first on bitware.store@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.